Members > Help Desk

Customer Care Call Center
LDI offers integrated call centers with highly trained customer service representatives providing exceptional performance, service and attention to customer needs available 24 hours a day.

Phone: 1-800-652-9550 or 314-652-3121 (local)
E-mail: servicecenter@ldirx.com
Fax: 314-652-3126

Specialty Pharmacy Customer Service
For questions or assistance with specialty medications, customers may call LDI Specialty Pharmacy Services. LDI’s knowledgeable clinical coordinators are available Monday through Friday 8:30 am to 5:00 pm Central Standard Time.

Phone: 1-866-516-4121 or 314-652-4121 (local)
E-mail: sid@LDIRx.com
Fax: 314-652-4126

Pharmacy Help Desk (for prescription refills)
Prescriptions can be ordered 24 hours-a-day at 1-866-516-1121. Please have your prescription number, member ID, and major credit card numbers ready when you call.