Members > Help Desk > FAQ

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  • Why should I use LDI’s Home Delivery Mail Service Program?
  • LDI’s mail order program is ideal for maintenance medications - prescriptions you take on a regular basis to manage conditions like arthritis, high blood pressure, asthma, or diabetes. In most cases, LDI can dispense up to a three month supply of your medication at one time, depending on your plan set up. But you can also use mail order for 30 day supplies as well.

    By using LDI’s mail service program, you may also save time and money by minimizing trips to a pharmacy and taking advantage of possible lower co-payments through LDI’s own mail order pharmacy.

  • How long does it take for my prescription to arrive by mail?
  • We pride ourselves on fast and efficient home delivery of your prescriptions. Mail service prescriptions are shipped within 48 hours of receipt. To order your medication online, click here or call us toll free at 1.866.516.1121. You can order your prescriptions 24 hours a day. Just have your prescription refill number(s), your member ID, date of birth, shipping address, and major credit card available.

  • What if I need to take my maintenance medication right away?
  • Ask your doctor for 2 prescriptions; one for a short term supply and 1 for up to a 90-day supply. Have your short term prescription filled immediately at a LDI network pharmacy and send the 90-day supply prescription to LDI along with a completed mail order form. You will receive your prescription within 5 business days after LDI receives your order.

  • How Can I receive additional Mail Service Order forms?
  • To download a form in PDF format, click here. A new form will be mailed with your medication.

    Viewing this information and PDF files requires Adobe Reader™. For the latest free version, visit adobe.com.

  • What are generic drugs?
  • A generic drug is a medication with the same active ingredient(s) as its brand-name counterpart and produces the same effects in the body as a brand-name drug.

    In most cases, generic drugs cost less than brand-name drugs. Usually, the lowest co-pay is available when receiving a generic drug resulting in sometimes less than half the price of brand-name co-pays for the same medication depending on your plan.

  • Why did I receive a generic drug when my doctor prescribed a brand name drug?
  • Your doctor may have checked the box for generic substitution when he/she wrote your prescription, allowing LDI to fill the brand name medication with the generic equivalent.

    Your prescription will not be changed without your doctor’s approval. LDI’s health care professionals put the safety and care of our members first. Upon receiving your prescription, in some cases LDI may contact your doctor to consider a generic equivalent in place of your original prescription.

  • What if my medication is not on the Preferred Drug Formulary?
  • Bring a copy of LDI’s Preferred Drug Formulary to your doctor to discuss drug equivalent generic or preferred drugs that could be used in place of your prescribed drug not on the Preferred Drug Formulary. Generic medications should always be considered the first line of prescribing since they are cost effective and tested to have the same quality, strength, purity and stability as brand-name medications. To view or download a copy of LDI's standard Drug Formulary, click here.

  • What if I choose to go to a non-participating LDI network pharmacy?
  • LDI has more than 63,000 participating retail pharmacies in it’s network. However, if you choose to have your prescription filled at a non-participating network pharmacy, you will pay 100% of the prescription price. To find out if your local pharmacy is within LDI’s network, please contact our Customer Care Call Center at 1-800-652-9550.

    In most cases, it takes less than 24 hours to add a non-participating pharmacy to LDI’s network.

  • I lost my ID card. Can I receive a new LDI ID Card?
  • Yes, if your ID cards are printed by LDI, additional ID Cards can be obtained by calling LDI Customer Service at 1-800-652-9550 or locally at 314-652-3121or send your request by email to service@LDIRx.com.

  • Have a question for LDI that is not on this list?
  • Please contact us for answers to your additional questions. Our trained customer service representatives can be reached at 1-800-652-9550 or locally at 314-652-3121 24 hours a day or send your request by email to service@LDIRx.com.